Question 1

Are your bridal bouquets made with real or artificial flowers?

Accepted Answer

Our wedding bouquets are crafted using high-quality, premium grade artificial flowers and elements that are designed to look and feel incredibly lifelike. 
JW Weddings products offer lasting beauty, are allergy-friendly, and can be kept as a cherished keepsake long after your wedding day.

Some of our corsages and boutonnieres feature preserved and dried flowers and leaves.
Our creative director creates a curated arrangement of the most beautiful blooms in silk, real-touch, and quality material to create your very own JW Weddings bouquet, unisex boutonniere, corsage, and accessories.  
We offer a diverse selection of formal and wedding flowers in fake artificial and preserved/dried form so we are not constrained in our creative efforts by seasonal availability and weather.

Question 2

Can I customise my bouquet?

Accepted Answer

At JW Weddings Australia, custom actually means 100% custom . All of our designs can be tailored to suit your wedding theme or personal style. 
If you’d like to adjust colours, flower types, or ribbon details, simply discuss this at our consultation and before finalising your order. 
We offer an extensive range of ribbons: satin, chiffon, twine, shabby chic silk - in an amazing range of colours and hues.
Our unisex boutonnières, corsages, bouquets and professionally handcrafted by our trust wedding florist, creative director, Christina. We understand the meaning of personal touch.

Question 3

How far in advance should I order my bouquet?

Accepted Answer

We recommend placing your order at least 6–8 weeks before your wedding day (factor in your shipping time too) , especially during peak seasons. This allows ample time for design, crafting, and delivery. Rush options may be available—please contact us to discuss.

Don't forget , seasonal availability of flowers is not our problem (as we don't deal with fresh flowers), so it is also not our problem! Once your JW Weddings Australia bouquet is complete, you can have peace of mind that one more task can be ticked on your to-do list.

You can always choose from our range of products in our online shop. (https://www.jwweddings.com.au/category/all-products) For bouquets that we do not have to make to order, despatch in 2 business days!

Question 4

Do you offer matching buttonholes, bridesmaid bouquets, flower crowns, or corsages?

Accepted Answer

At JW Weddings Australia, we can create a matching piece for any bridal bouquet.  
You’ll find matching options listed on each product page, or feel free to inquire about custom sets.

The benefit of bespoke custom is that we can create a beautiful matching unisex or male buttonhole, bridesmaid bouquet, flower crown and corsage for any bouquet to create floral harmony between your entire bridal party.   We strive to deliver a personalised floral experience for you, the Bridal Couple.

Question 5

I am on a budget, can you work with this?

Accepted Answer

We are proud to provide the best valued pricing in Australia for all our pieces. We always try our very best to tailor our packages to suit each individual. 
If you let us know what your budget is we will endeavour to give you options that fulfil your needs as well as budget, while creating a beautiful look for your special day.  
Our pricing is transparent. We aim to provide responsive and timely customer service.

Please note that quality artificial florals are better value than real flowers. Our very competitive pricing  reflects the value in the product you are receiving.

We specialise in small weddings and have flexibility to suit a range of budgets.
Save time and save money.

Question 6

How does your process work at JW Weddings Australia?

Accepted Answer

We are proud of our transparent and easy process here at JW Weddings Australia.
Our creative director personally oversees each and every bouquet, meaning the quality control and original design of your very own JW bouquet is never compromised.

Of course, you can always browse our Etsy store,(https://www.etsy.com/au/shop/WeddingByJoyWreaths) or the online shop on our website right here.(https://www.jwweddings.com.au/category/all-products)

Our process is as simple as 1, 2, 3!

1. See something you like on our online store but want to customise, or have some other inspiration you want to storyboard with us? Let's get started on your bespoke custom order.  Call us at 0423455538,  send us an email or message us (https://www.jwweddings.com.au/contact)to book your complimentary video call or in-person consultation at one of our Melbourne locations.

2.  We discuss the florals, colours, options and rough details together. We offer options for every budget. If you are happy, to proceed with the order,  you are required pay a 15% non-refundable deposit and we will get started on your JW Weddings creations.  Of course, we enjoy the journey and want you to as well! We will keep in contact with you sending you updates along the way.

3. We carefully package and ship your JW Weddings floral products via Australia Post and send you the tracking details.   Put your legs up, have a cup of tea or have a glass of champagne and smile knowing your gorgeous wedding bouquet and florals are on their way to meet you.
Receive your flowers well before your wedding day, avoiding last minute disappointment.

Question 7

Why are artificial flowers better than real?

Accepted Answer

Seasonal availability is not our problem, meaning it is also not yours. One less thing to stress about.

Shop for real touch and silk wedding florals and foliage as you need not worry about the weather or ensuring there is water supply to keep your florals hydrated.

Artificial weddings bouquets are a travel friendly solution.

Ability to plan ahead. Stress less with this one outstanding task ticked off, with your florals safely at home with you ready for the Big Wedding Day.

Don't worry about artificial wedding bouquets or boutonnieres bleeding or leeching onto your wedding clothes.

Wedding in Sydney, Wedding in Melbourne, or Wedding in the U.S/international? Not a problem! Fake flowers can be shipped anywhere.

Artificial wedding bouquets will last as a loveable memory of your unforgettable celebration.

Generally speaking, in theory, as wilting and spoiling is not a concern with artificial florals, fake flower artists are able to provide a more competitive cost with bulk buying of foliage and flowers.

Real touch & silk flowers means you can preserve the nostalgia of your day, without having to pay more money preserving any real flowers.  As long-standing and long-lasting mementos of your day, consider re-utilising your JW Weddings bouquet as a decoration for any upcoming baby christening, vow renewal, or anniversary. 
Did you know, even back in the 1800's, artificial flowers were used in weddings - orange blossom being a flower of choice for royal brides.

Question 8

How do I care for my artificial bridal bouquet?

Accepted Answer

Our artificial bridal bouquets are designed to last a lifetime with minimal care. To keep them looking their best, gently dust them with a soft cloth on a regular basis. Avoid exposing them to direct sunlight for extended periods to prevent fading. When not in use, store the bouquet in a clean box away from sunlight and moisture to maintain its beauty.

Question 9

Can I request a specific flower type or color for my bouquet?

Accepted Answer

Absolutely! We offer a wide range of flower types and colors to choose from. During your consultation, you can specify your preferences, and we will do our best to accommodate your request. Our goal is to create a bouquet that perfectly matches your vision.

Question 10

What are your shipping options and delivery times?

Accepted Answer

We offer fast Australia-wide delivery on all our products. We ship by Australia Post to ensure reliable service. Standard shipping typically takes 3–5 business days, while express shipping options are available for faster delivery. International shipping times may vary. All orders are carefully packaged to ensure they arrive in perfect condition.

Question 11

What is your return policy?

Accepted Answer

Our returns policy is in line with our obligations under the Australian Consumer Law.
We want you to be satisfied with your purchase. If you are not happy with your order, you can return it within 7 days of receipt for an exchange. This applies only to non-custom, ready-made bouquets listed on our website's product page.

Customers are responsible for all freight costs, if applicable, related to returning the products. Please ensure the items are unused, in their original condition, and in their original packaging. Once we receive and inspect the returned item, we will process your exchange.

For any customised orders, please note we do not offer refunds or exchanges. Due to the specialised services we offer with custom made and personalised products, there is no credit, exchange or refund offered for any customised products.

Deposits for custom orders:
When you pay a deposit towards any customised product with JW Weddings Australia, you are entering into a contract with us.  We require deposits because we expend effort in designing, preparing, cutting the flower stems, wiring florals and foliage, and procuring material for your order. The payment of the deposit gives us confidence to begin with the preparations for your order. If an order is cancelled, the customer's payment of a deposit compensates us for our time and effort expended up until this point.

Question 12

What payment methods do you accept?

Accepted Answer

We accept a variety of payment methods including credit cards, PayPal, and offline payments. All transactions are secure and encrypted to ensure your personal information is protected.

FAQs